Skip to content
SERVASE — All In One Service Business Platform

SOLUTIONS · CUSTOMER SERVICE

Answer every customer, on whichever channel they ask

Bring customer conversations into one place so the team knows who is handling what, and nothing is missed.

Contact usSee pricing

What often happens

  • Customer messages are spread over several channels and phones
  • Nobody is sure who is handling a conversation
  • Messages outside working hours are not followed up

What changes

  • One queueLive chat and WhatsApp arrive in the same AeroConvo inbox.
  • A clear ownerConversations are assigned to agents automatically.
  • Nothing missedMessages sent while the team is offline become tickets.

The app for this need

CUSTOMER SERVICE

AeroConvo

AeroConvo brings conversations from the live chat on your site and from WhatsApp into one inbox: each one has an owner, can be searched, and can be closed.

Who it is for: Customer service and sales teams who answer customers on more than one channel.

View AeroConvo

  • One inbox

    Conversations from live chat and WhatsApp land in the same place, so the whole team sees the same queue.

  • Automatic routing

    Decide how conversations are shared among agents and let AeroConvo hand them out.

  • Faster replies

    Canned replies and suggestions from an AI co-pilot help agents answer without starting from nothing.

  • No message lost

    Customers fill in their details before chatting, and messages sent while the team is offline become tickets to work on later.

Other needs

GET STARTED

Start with one need

Start with one app. Other apps can be added at any time with the same account.

Ready to start?

Our team creates your account, so you only need to sign in. Apps can be added later.

Contact usAlready have an account? Sign in