HELP
How can we help?
Search for an answer below, or contact our team.
Account and sign-in
How do I get an account?
You do not create it yourself. For a new company, contact us and the SERVASE team creates the company and its owner account. For an employee, ask your company owner or admin to add you. One account is used for every SERVASE app.
I forgot my password.
On the sign-in page, choose password recovery. A link to set a new password is sent to your email.
How do I see which devices are using my account?
Open Security in the dashboard. It lists sessions and devices, and you can sign out any you do not recognise.
Can one account be used in several companies?
Yes. You can be a member of several companies and switch with the company selector at the top of the dashboard.
Company and team
How do I add a team member?
An owner or admin opens Team, then Add member, and enters the name, email and role. If the person has no account yet, one is created and a temporary password is shown once for you to pass on. It must be changed at first sign-in.
What is the difference between roles?
The owner controls everything. Admins manage the company and members. Billing manages subscriptions and invoices. Members use the apps. Viewers can only look.
How do I remove someone from the company?
Under Team, pick the member and choose Remove. Their access to the company and its apps stops for the next sign-in.
Can company ownership be transferred?
Yes. The owner can make another member the owner under Team. The previous owner becomes an admin.
Subscriptions and invoices
How do I subscribe?
Contact us. The SERVASE team switches the plan on for your company; a subscription applies to the company, not to individual people.
Where do I see invoices?
Under Invoices in the dashboard. Each invoice shows its number, amount, due date and status.
Why can I not open my app?
An app can be opened once its plan has been switched on by the SERVASE team, or while a trial is running. If it was agreed but is not active yet, contact us.
How do I pause or cancel a subscription?
Open Subscriptions. Pausing stops access for a while; cancelling can take effect at the end of the period or immediately.
Opening apps
How do I open an app?
Under Products in the dashboard, pick the app and choose Open. You are signed in without logging in again.
Why is there no button to open the app?
The active company does not have access to that app yet. Start a trial or subscribe first, or check that you selected the right company.
The app is under maintenance. What does that mean?
The app is temporarily closed. Access returns once maintenance is over; your subscription is not affected.
Still need help?
WhatsApp
WhatsApp contact is not available yet. Please send a ticket.